At Consistent Derma, we are committed to delivering high-quality products and a smooth customer experience. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund policy.
1. Shipping Policy
- Orders are processed and dispatched within 1–3 business days.
- Delivery is typically completed within 5–10 business days across India.
- Shipping timelines may vary depending on location, courier availability, or unforeseen circumstances.
- Once your order is shipped, tracking details will be shared with you via SMS or email.
2. Return Policy
We offer a 30-day return window from the date of delivery.
Eligibility for Returns:
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The product must be in the same condition as received
- Proof of purchase (invoice/order ID) is required
Important Note:
Returns will only be accepted after prior approval. Items sent without contacting us first will not be processed.
3. How to Initiate a Return
To request a return, please contact us at:
📧 info@consistentderma.com
📞 +91 9041719455
Our team will guide you through the return process and provide the return authorization details.
4. Return Address
Consistent Derma
First Floor, Plot No. 10
Vashisht Nagar, Near Madhu Home Appliances
Dayal Bagh
Ambala, Haryana – 133001
5. Refund Process
- Once we receive and inspect your returned item, we will notify you about the approval status.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Please allow additional time for your bank or payment provider to reflect the refund.
Delayed Refunds
If you have not received your refund within 15 business days after approval, please contact us at info@consistentderma.com.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or opened products
- Damaged items due to misuse
- Products without original packaging
7. Contact Us
If you have any questions regarding shipping, returns, or refunds, feel free to reach out:
Consistent Derma
📞 Customer Support: +91 9041719455
📧 Email: info@consistentderma.com
